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eDesk

By
eCommerce Customer Support Software
1.0
14 day free trial

eDesk overview

Display all your messages, orders and order information in one place
More than 300 native marketplace integrations
Order details embedded into the support workflow
Automatic language translation & AI empowered automation
eDesk is the leading eCommerce helpdesk for multichannel merchants, integrating with the world’s leading marketplaces, social channels and of course Wix. Improve customer happiness, productivity and business reputation through AI-powered automation and insights. eDesk is the smarter way to do eCommerce support. Entirely focused on eCommerce, eDesk helps online retailers to deliver seriously extraordinary customer service everywhere they sell.
Availability:
This app is available worldwide.
App languages:
English
French
German
Italian
Spanish

1.0 Average Rating

2 reviews
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FJ
Fjcaonsk/ Sep 19, 2023
A Maze of Billing Errors and Ineffective Customer ServiceI'm the CEO of a small business and I urge caution when considering eDesk. We encountered several issues: Checkout Glitches: eDesk billed us for two plans without a review opportunity, causing confusion and unnecessary...
(2)
Thank you for your feedback

HO
Howlerthewildordri/ May 24, 2022
NopeIt was entirely accidental that I had clicked on this. I want nothing to do with this site nor was I planning to pay anytime soon. I don't know how to remove this...
(3)
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Pricing & plans

This app offers a 14-day free trial
Compare all plans
Team plan

per agent

Auto-responder
Unlimited rules
@mentions
Custom fields
Professional plan

per agent

AI-powered responses
Auto-translate
Collision detection
Full management reports
Enterprise plan

per agent

Chat included free
CSAT measurement
Enterprise reporting
Collaboration users
* Price is in USD, billed by eDesk.

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