Shipping & Returns
Shipping Information
Domestic Shipping:
Standard Shipping: Orders are processed within 1-2 business days and typically arrive within 5-7 business days.
Expedited Shipping:
For faster delivery, choose our expedited shipping option at checkout to receive your order within 2-3 business days.
Overnight Shipping:
Need your gear ASAP? Opt for overnight shipping to receive your order the next business day.
International Shipping:
We offer international shipping to most countries. Delivery times vary depending on the destination and customs processing. International orders typically arrive within 7-14 business days.
Please note that customers are responsible for any customs fees, duties, or taxes that may apply.
Shipping Rates:
Shipping rates are calculated at checkout based on the weight and dimensions of your order, as well as the shipping destination. We offer free standard domestic shipping on orders over $100.
Order Tracking:
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order status through the provided link.
Return Policy
Easy Returns:
We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you can return it within 30 days of the purchase date for a full refund or exchange.
Return Conditions:
Items must be unused, in original condition, and with all tags and packaging intact.
Sale items and gift cards are non-returnable and non-refundable. To initiate a return, please visit our Returns Portal and follow the instructions to receive your return authorization and shipping label.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
For your convenience, we offer a flat-rate return shipping fee, which will be deducted from your refund amount.
Refunds:
Once we receive and inspect your returned item(s), we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Exchanges:
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. This ensures the fastest and most efficient service.
For any questions or further assistance, please contact our Customer Service team at customer-service@example.com or call us at (123) 456-7890. Thank you for choosing Edge Snow Gear!